Refund policy

Effective Date: 10th April 2026

At Gramory, we take great care in ensuring that every product is fresh, pure, and hygienically packed. As our products fall under food and consumable categories, we follow a strict quality-first policy.

Returns

Due to the nature of spices and food products:

  • All products are non-returnable once delivered
  • We do not accept returns for:
    • Taste preference
    • Incorrect usage
    • Opened or tampered packaging

This is to maintain hygiene and safety standards.

Refunds

We do not offer refunds on successfully delivered products.

Exceptions (Eligible for Replacement / Refund)

We will gladly assist you in case of:

  • Damaged product during transit
  • Wrong product delivered
  • Missing items in the order

👉 To raise a request:

  • Contact us within 24–48 hours of delivery
  • Share:
    • Order ID
    • Clear photos of the product & packaging

Once verified, we will offer:

  • Replacement (preferred)
  • or Refund (in rare cases)

Cancellation Policy

  • Orders can be cancelled only before dispatch
  • Once shipped, cancellation is not possible

Refund Processing (if applicable)

  • Refunds (if approved) will be processed within 5–7 business days
  • Credited to the original payment method

Contact Us

For any concerns, reach out to:

📧 care@gramory.shop
📞 +91 7827767701